Tag: Enterprise Services
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With Great Power Comes Great Responsibility
Have you ever used your car’s Valet Key? It is included with most modern vehicles and allows you to keep the contents of your glovebox and trunk safe from the Valet. That special key gives the Valet the ability to perform their job (park your car and lock it) and nothing more, thus providing you…
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Huge Crowd for Chili and Dessert Cook-off
On a gorgeous and unseasonably warm Fall afternoon, this year’s Annual Chili and Dessert Cook-off was a tremendous success, with the largest crowd to ever attend the event. Nearly 200 LITS employees attended the festivities, held in the parking lot of 1762, including members of the University Library staff. The food included 19 chilies and…
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UTS Kicks Off FY14
Who knew Brett could juggle? Delivering a message of “paying the technology debt,” Brett Coryell (UTS) and his Director Team presented and discussed a wide variety of topics at the UTS Annual Kickoff, held this week in the WHSCAB Auditorium. Employing a town hall-style format, all eight of UTS’ leaders gave small presentations and answered…
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Managing Organizational Change
Change is inevitable. I’m reminded of Sam Cooke’s classic song which says, “A Change Is Gonna Come.” Oh yes, it will. As managers, our role is crucial in times of change because of the relationship we have with the employees on our team. We are the closest to the employees who must adopt the new…
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William Bryant’s Son Graduates From Dartmouth
William Bryant‘s (Enterprise Services) son recently graduated with honors from Dartmouth University with a degree in Art and a minor in Geography. Former Academic Technology Services director Alan Cattier wrote a recommendation for William, Jr. to help him gain admission to Alan’s alma mater. Currently, William, Jr. is a teaching assistant for the Dartmouth art department.…
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Tony Dawson, TOC Engineer IV, Enterprise Services
Tony has been hired by Emory to be a monitoring application admin in the Technical Operations Center (TOC). Prior to Emory he was at M*Modal in Norcross, GA for 14 years, where he did a little bit of everything, including Windows and Linux administration and monitoring. Before that, he was based in the UK working…
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New Call Center Implementation
The Coordinator Team recently completed the telephony for a new Emory Healthcare call center, a project that was the culmination of over 10 months of effort. The project was led by Venise Lee (Enterprise Services), who worked with the Emory Clinic’s Department of Transplant to build a new call tree and modify three existing call…