During the week of July 22-26 the IT Service Management Office (ITSMO) is sponsoring an ITIL Release, Control and Validation certification course. Focus areas include: Service asset and configuration management Change management Change evaluation Release and deployment management Service validation and testing Request fulfillment Knowledge management The ideal candidate is someone on your team that […]
I just wanted to take a brief moment to thank Athan Gillette (Call Center) for what he is doing and the attention that he is placing towards the entering of Service Now Incident tickets. His work on INC01777774 illustrates exactly what we are looking to see on any given voice-related INC. Having this information at hand […]
On January 24 and 25, the UTS Managers participated in an ITIL-based workshop where their goal was to guide Apollo 13 on a journey to and from the moon. The managers were divided into two groups, each attending a one-day mission to run a simulation of the real Mission Control center at NASA. Team members were […]
Nicole McFarland (Integration) was interviewed by APMG and was approved for re-accreditation. APMG-International is the official accreditor of ITIL examinations (among others). APMG accredits training organizations, trainers and training materials and certifies examination candidates through a variety of methods. APMG-International has standards for organizational management systems, course materials and trainers, all incorporating product specific requirements that […]