The Knowledge Base (KB) is the central repository for LITS IT documentation and the key component of Emory’s Knowledge Management process. The ITSMO Team wanted to recognize two of its most prolific users to exemplify how useful the tool can be for all of LITS. Messaging Team – Jay Flanagan “One of the things my team […]
Since Thea Diaz joined the Messaging Team six months ago, she has been supporting the SimonWeb suites, paging, and the Annex Building for paging customer support, as well as working on mobile apps rollouts. She joined the team after being one of the founding members of the Service Desk, which was created in 2008. Before […]
Joel Harris joins the Messaging Team after doing local support for the School of Medicine at Emory for two years. He also had a year-long sting in desktop support at Wells Fargo and four years at Global Payments, where he was a systems administrator and desktop support specialist. Additionally, Joel served in the Army as […]
As you may be aware, the UTS Messaging Team recently launched Microsoft Lync, a communication tool that offers instant messaging, phone, video conferencing, screen sharing and presentation features all in one. This flexibility has led to a surge in OIT usage and I would encourage you to start using Lync today. The OIT management team […]
The Messaging Team plans to replace pagers with a smartphone app (Amcom Mobile Connect). The team will now be formally offering this service and has completed an implementation plan to roll out the application over the next year. OIT users of paging and on-call services can enhance their service with this option as well. Amcom […]