As part of the ORA’s ongoing efforts in continuous improvement, all offices are actively implementing cross-functional initiatives suggested by external consulting firms. Recent work with McKinsey and Huron produced more than 160 operational recommendations. The scope of these recommendations extends from simple changes to cross-office policy overhauls. Accordingly, the suggestions have been vetted and assigned priority levels for implementation. The ORA is proud to announce that more than 30 of the recommendations have been fulfilled.  […]