COVID-19 Contact Tracer & Case Investigator, Georgia DPH
Category : Student Opportunities Work Study
Position Summary
The Georgia Department of Public Health is looking for students to assist with COVID-19 contact tracing efforts. Students will be assigned to assist one of the 18 public health districts according to proximity and will be assigned to a district team for contact tracing in that district. Initially students will work remotely and will need access to a computer and phone. There may be opportunity to also work locally. All students will be required to do a web-based training and will receive training materials for the contact tracing system. The web based provided by the Department of Public Health is required.
Job Responsibilities
Contact Tracer:
- Understand Contact Interviewing and Contact Tracing in the context of a pandemic
- Basic introduction into the standardized processes of Contact Interviewing and Contact Tracing
- Conducting Interviews
- Documentation of Interviews in a digital system
- Introduction to Daily Work Flow
- Response to Common Requests and Referral for Testing
Case Investigator:
The Case Investigator will call, and interview confirmed cases of COVID-19 according to established protocols, and provide them with instructions for isolation, identify close contacts and answer questions about COVID-19. Case Investigators are required to follow all scripts, policies and procedures provided by DPH, and comply with DPH training regarding confidential information related to personal information.
- Understand the Case Investigation, testing, and contact tracing process in the context of a pandemic
- Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system
- Identify close contacts of cases and input to the digital system
- Respond to common questions and provide information/recommendations regarding isolation
- Communicate with cases in a professional and empathetic manner
- Collect information on symptoms during the call and record into digital system
- Coordinate with Care Resource Coordinators if necessary, to refer cases to local support resources
- Exhibit critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary
- Understand daily workflow and collaborate across the team
- Role may require performing additional COVID-19 response related activities
Minimum Qualifications
Current student or recent graduate of an undergraduate or graduate level program from an accredited degree program
- Ability to exhibit a professional, positive attitude and work ethic
- Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
- Ability to show empathy to distressed individuals
- Excellent organizational and communication skills
- Ability to speak, read, and write English
- Second or multiple languages a plus
- Critical thinking and sound judgment required
- Ability to handle confidential information with discretion and professionalism
- Proficiency with computers
Additional Information
- This position will be in locations across the state.
- This recruitment will fulfill the positions of Contact Tracer and Case Investigator. Recruited candidates will be referred based on education and qualifications.
- The candidate selected for this position will be subject to a criminal background check.
- This experience can count as part of a practicum or applied practice experience requirements.
- Hours may include evenings and weekends (20-29 hours weekly).
- Minimum 20 hours; Maximum 40 hours
How to Apply
- Application deadline: September 1, 2020
- Click here to read more about this position and apply online!
