COVID-19 Contact Tracer & Case Investigator, Georgia DPH

Position Summary

The Georgia Department of Public Health is looking for students to assist with COVID-19 contact tracing efforts. Students will be assigned to assist one of the 18 public health districts according to proximity and will be assigned to a district team for contact tracing in that district. Initially students will work remotely and will need access to a computer and phone. There may be opportunity to also work locally. All students will be required to do a web-based training and will receive training materials for the contact tracing system. The web based provided by the Department of Public Health is required.

Job Responsibilities

Contact Tracer:

• Understand Contact Interviewing and Contact Tracing in the context of a pandemic
• Basic introduction into the standardized processes of Contact Interviewing and Contact Tracing
• Conducting Interviews
• Documentation of Interviews in a digital system
• Introduction to Daily Work Flow
• Response to Common Requests and Referral for Testing

Case Investigator:

The Case Investigator will call, and interview confirmed cases of COVID-19 according to established protocols, and provide them with instructions for isolation, identify close contacts and answer questions about COVID-19. Case Investigators are required to follow all scripts, policies and procedures provided by DPH, and comply with DPH training regarding confidential information related to personal information.

• Understand the Case Investigation, testing, and contact tracing process in the context of a pandemic
• Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system
• Identify close contacts of cases and input to the digital system
• Respond to common questions and provide information/recommendations regarding isolation
• Communicate with cases in a professional and empathetic manner
• Collect information on symptoms during the call and record into digital system
• Coordinate with Care Resource Coordinators if necessary, to refer cases to local support resources
• Exhibit critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary
• Understand daily workflow and collaborate across the team
• Role may require performing additional COVID-19 response related activities

Minimum Qualifications

Current student or recent graduate of an undergraduate or graduate level program from an accredited degree program

• Ability to exhibit a professional, positive attitude and work ethic
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
• Ability to show empathy to distressed individuals
• Excellent organizational and communication skills
• Ability to speak, read, and write English
• Second or multiple languages a plus
• Critical thinking and sound judgment required
• Ability to handle confidential information with discretion and professionalism
• Proficiency with computers

Additional Information

• This position will be in locations across the state.
• This recruitment will fulfill the positions of Contact Tracer and Case Investigator. Recruited candidates will be referred based on education and qualifications.  
• The candidate selected for this position will be subject to a criminal background check.
• This experience can count as part of a practicum or applied practice experience requirements.
• Hours may include evenings and weekends (20-29 hours weekly).
• Minimum 20 hours; Maximum 40 hours

How to Apply

• Application deadline: September 1, 2020
• Click here to read more about this position and apply online!