In recognition of personal achievement, Athan Gillette and Brian Young (both of Enterprise Services) were awarded the professional certification of HDI Support Center Analyst in May, 2013. This certification involves participating in an online course that offers 12 weeks for completion and then taking a timed certification exam. Athan completed the course and certification exam […]
I shot a bunch of photos for Game Day and decided to make this brief (4-minute) photo montage. I sincerely apologize if you attended the event and did not get in front of my camera! I try to move around and shoot pictures of as many folks as possible without being too intrusive, but sometimes […]
We have a new Food Services Director, David Fuhrman and he is bringing new enthusiasm, energy and awareness into Emory’s food; where it comes from, how it’s served and where it goes when it’s done. He’s going to roll out a “Meatless Monday” concept for healthy eating choices (it’s an option), he is working with […]
Toastmasters Unplugged, our OIT-sponsored public speaking group, is kicking off its Spring session and we encourage anyone who is interested in dramatically improving their public speaking skills to come to our next meeting on Tuesday, May 14. At this meeting, we will be finalizing a few long-range details such as our regularly scheduled meeting date […]
One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users […]
Norman Hulme (Integration) recently won the coveted Avondale Estates Georgia Cities Week Trivia Quiz with his knowledge of historical details regarding the Beer Growler, Skip’s Hot Dogs, Mann Mechanical, Arborguard, and Good Karma. As a reward, Norman received a nice gift card and a front page headline in the weekly In and Around Avondale Estates […]
I just wanted to take a brief moment to thank Athan Gillette (Call Center) for what he is doing and the attention that he is placing towards the entering of Service Now Incident tickets. His work on INC01777774 illustrates exactly what we are looking to see on any given voice-related INC. Having this information at hand […]