Tag: Enterprise Services
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Derrick Merritt, Communication Specialist, Enterprise Services
Derrick joins the field services team to work on the VoIP Avaya phones and has already been busy at the Midtown location. He has been at Emory for over ten years, working as a maintenance mechanic and staging technician. He also worked for Allstate, where he had his P&C license, which he keeps current. A…
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Docendo Discimus
Docendo discimus [1] While we teach, we learn. Project managers in the PMO, along with other UTS staff, actively participate in the MentorEmory program at every opportunity. It is a time commitment to help someone else see his or her own gifts and thus, time well spent. Mentors teach, but they also learn. Either by…
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Dawn Weaver’s Daughter Reaches Nationals In Public Speaking
Dawn Weaver‘s (Enterprise Services) daughter, Brittney, won fourth-place in the state-wide Professional Selling Event at the Diversified Education Community Association (DECA) State Career Development Conference held from February 28 to March 2. This placement qualified her to go to California to compete in nationals. She was the first Langston Hughes High School student to be…
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Hero Shots and Kelly Bray: Ear Model
Marcomm has released the latest batch of it.emory.edu “hero shots.” These photos are designed to showcase the talented people in OIT and the current rotation features Brett Anderson (IT Security), Felicia Bianchi (PMO), Kendra Bryant (R-WIT), Shannon O’Daniel (Academic Technology Services), Randy Phillips (Enterprise Services), Jocelyn Ramirez (R-WIT), Jorge Ramos (Enterprise Services), and John Wang…
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Service Desk Kudos
In recognition of personal achievement, Athan Gillette and Brian Young (both of Enterprise Services) were awarded the professional certification of HDI Support Center Analyst in May, 2013. This certification involves participating in an online course that offers 12 weeks for completion and then taking a timed certification exam. Athan completed the course and certification exam…
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Situational Leadership
Towards the end of the movie The Dark Knight, Commissioner Gordon and Batman reflect on their final encounter with Harvey Dent. Gordon shares his concerns that if Gotham ever discovered that Dent had changed from being a good guy to a villain, it would undo the good that Dent had accomplished for the citizens of…
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Field Services Improves Process With iPads
Field Services plans to go paperless for technician dispatch after completing a four-month iPad pilot that shows field service work can be done more efficiently by utilizing a field tablet. We will speed up process for the team as well as improve turnaround times for the customer base. Field Services has instituted several internal functional…