Tag: Enterprise Services
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Kuwuan McMillan, IT Desktop Consultant II, Enterprise Services
Kuwuan (pronounced ku-WAN) arrives at Emory from the DeKalb County Police Department, where he spent six years doing desktop support. Before that he did desktop support at UPS in their Glenlake facility for five years. A Computer Information Systems graduate of Georgia Southern, Kuwuan is originally from Sommerset, NJ, but a stint in the Army…
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UTS Managers Launch Apollo 13
On January 24 and 25, the UTS Managers participated in an ITIL-based workshop where their goal was to guide Apollo 13 on a journey to and from the moon. The managers were divided into two groups, each attending a one-day mission to run a simulation of the real Mission Control center at NASA. Team members were…
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Coordination Team Moves Financial Services For St. Joe’s
EHI Patient Financial Services wanted to consolidate all of its financial services in one place following the Emory merger with St. Joseph’s Hospital (SJH). In addition, they wanted to move all of their physical employees to 235 Peachtree (the Peachtree Center Building). Beginning in January and completing on January 18, the project involved moving 198…
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UTS Managers Engage in Visual Storytelling
How many times have you heard an inspiring message, only to forget about it later? The best information in the world is meaningless if your story doesn’t stick with your audience. On Thursday, January 30, during an engaging one-day Visual Story Workshop based on Nancy Duarte’s award-winning book, “Slide:ology,” Michael Duarte taught UTS Managers some…
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Working on Extra Credit: An Update
Several of the Rich’s Extra Credit presentations from last year are underway, with a few already wrapping up. Here are a few notable examples: The Integration team completed their work on the Web Analytics effort in November. It enabled integrated authentication with a Google Apps Domain (myapps.emory.edu) to support Google Analytics usage for Emory websites…
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Brigitte Collier, Desktop Consultant I, Enterprise Services
Brigitte is the latest member of UTS Client Services and was part of the Library desktop support transition. She originally came to Emory from Dekalb County School System, where she was a certified technical support specialist. She supported the staff of an entire middle school. Before that she worked in sales. Brigitte got a degree…
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UTS Client Services Now Supports the Library
In conjunction with Rich Mendola‘s (OIT) recent appointment as Enterprise Chief Information Officer and Senior Vice Provost of Library Services and Digital Scholarship at Emory University, UTS Client Services has assumed responsibility of Desktop Support for the Library Staff. “I am pleased and honored that UTS Client Services has been provided with the opportunity to…