Tag Archives: LITS Customer Service

Electronic Waste: A LITS success story in recycling, sustainability, and security 

The LITS Electronic Waste program is a success story in which Emory is able to sustainably dispose of electronic waste in ways that are good for the environment while also reducing overall cost to the university. Where we were In 2017, Emory was processing electronic waste for the campus in a very basic way. A […]

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LITS provides Chromebooks to assist students in need during COVID-19

When Emory announced its move to remote learning for the rest of the semester, minimizing the financial impact on students was a challenge. In response, Campus Life set up a hardship fund at success.emory.edu, later renamed the EmoryTogether Fund, to assist with the many sudden needs of students, such as help with packing and storing their belongings […]

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Virtual desktops, Emory heroes and other COVID reflections

I am sure we all agree, there are lots of changes in our professional and personal lives resulting from the new way of life brought on by the COVID-19 epidemic… Our operations have been significantly impacted by the transition to a mostly off-campus working model for LITS and our customers. Among the very positive results […]

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LITS Customer Services named 2018 Customer Service Department of the year

Emory University’s LITS Customer Services department has been recognized by the American Business Awards as the winner of the 2018 Customer Service Department of the Year. The American Business Awards (https://stevieawards.com/aba) are widely considered the premier business awards in the nation. Past Customer Service award recipients have included well-known and customer-focused companies and brands such as […]

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