Tag Archives: Lync

It’s a Great Time For Lync

Screen shot from Microsoft Lync website

As you may be aware, the UTS Messaging Team recently launched Microsoft Lync, a communication tool that offers instant messaging, phone, video conferencing, screen sharing and presentation features all in one. This flexibility has led to a surge in OIT usage and I would encourage you to start using Lync today. The OIT management team […]

Posted in Projects and Processes | Also tagged , , | Leave a comment

Auto-Routing Blackboard Tickets to Tier-1

Photo of Athan Gilette

One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users […]

Posted in Staff Bytes | Also tagged , , , , , , , , , | Leave a comment